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Articles
Lessons from building and deploying agentic AI systems for real businesses. Written by Ned Malki, founder of Ottomato.
All articles are published on X.com. Follow Ned there for the real-time feed.
2026-03-18
Why Most AI Automations Fail (And What to Build Instead)
The difference between an AI demo and an AI system comes down to three things: monitoring, feedback loops, and a plan for when things break.
2026-03-10
Voice Agents Are the New Front Desk
We deployed a voice receptionist for a medical practice in Switzerland. It handles rescheduling, cancellations, and after-hours triage without a single missed call.
2026-03-01
Multi-Agent Workflows: Beyond the Hype
One agent is a tool. Multiple agents coordinating on a shared goal is infrastructure. Here is how we think about orchestration for real business operations.
2026-02-20
RAG Done Right: Lessons from 12 Deployments
Retrieval-augmented generation sounds simple until you try it at scale. Chunking strategy, embedding model choice, and reranking make or break the system.
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